MSL Master online store policies

1. MSL Master is committed to protecting your privacy. Personal information collected is used only to identify or contact an individual. The information may include, but is not limited to, a first and last name, a physical address, an email address, or a phone number. You only need to provide personal information when you decide to make a purchase, so that we can provide you with the product or service you requested. We will not sell or trade your information to any unrelated third parties. 

2. We offer a flat rate of HK$50 to ship your order outside of Hong Kong through standard mail, a flat rate of HK$20 within Hong Kong, or free of shipping charge if you pick up your order at MSL Master Office.

3. On the checkout page, you will be directed to Paypal, which is a secure online payment system.

4. When you submit an order you will receive an email confirmation from our system. As your order status changes you may also receive notifications via email. It normally takes 5 to 6 days for us to process your order. We will notify you when your order is ready for shipping. In case you choose to pick up at MSL Master office, we hold your order for 14 days.

5. If you are not entirely satisfied with your purchase, simply return both the printed online sales invoice and the unused item in its original package to MSL Master Hong Kong office within 30 days of the date of the online sales invoice for a refund. We regret that we cannot accept returns for downloaded audio lessons. MSL Master reserves the final right to interpret the terms and conditions herein.

6. The website and the content contained herein are subject to protection under copyrights and intellectual property rights. MSL Master expressly reserves all rights.


By submitting your purchase form, you agree unconditionally with the above policies.